![]() Question: iphone photos are incompatible on Windows PC after being uploaded via DroboPix IPhone photos incompatible on your Windows PC after being upload via DroboPix Send IOS logs from DroboPix Menu, send Logs. Should you run into an issue installing DroboPix: Question: I see the following Waiting for Wi-FI Answer: Make sure Wi-Fi enabled on your device Question: When uploading, I see Device is not uploading Answer: Check the following: Check the device battery level on the mobile device Update to latest version of DroboPix, available on itunesĪdd the device again, generating a new QR code Question: " Device is not scanning QR code " Answer:Ĭheck Wi-Fi settings, make sure Wi-Fi is on Go to Drobo Dashboard DroboApps, restart DroboPix.Make sure you have latest version of myDrobo and latest versions of myDrobo and DroboPix.Question: " Service Registration in Progress " Answer: Check the following: Next, make sure DroboPix app is running, indicated in the Drobo Apps section of Drobo Dashboard with a green icon.įinally, check the status of your Drobo, is it powered on and connected via Ethernet to your router and do you have internet access?Įnsure your Drobo, Dashboard and Computer are all up to date. Start by checking that your mobile device is on the correct Wi-Fi network. Question: What should I do if my pictures and videos will not upload? Answer: If this is your first time syncing or you are uploading pictures from a recent trip, it would be best to plug your mobile device into a power source before you go to bed Question: I have to upload many photos and videos, what is the best way to upload them to my Drobo?Īnswer: DroboPix automatically uploads your photos and video once you are on your local Wi-Fi network. Make sure you have latest version myDrobo Make sure you have latest version of DroboPix, available on itunes Is the mobile device correctly registered with the DroboApp? Is DroboPix on the mobile device correctly configured? Is the mobile device on Wi-Fi? Try installing latest version of IOS The DroboPix user guide can be found here ![]() Question : What should I consider before using DroboPix Step 4 You will see your new share appear within your Share list here you can set access levels and finally select OK to complete the share creation. Step 3 From the new menu select Add and on the new window that appears, type in your new Share Name and then click OK. Step 2 From the left-handed menu select Shares and from the right-side menu select Share Settings. ![]() Step 1 To create a share open Drobo Dashboard and select your Drobo NAS Question: How do I create a share on my Drobo NAS? Question: How do I install and setup DroboPix on my mobile device?Īnswer: You can easily download from your perspective App Store, once you have download the app proceed to the steps on installing it on my Drobo below. ( Note: When adding a new share on iOS, you will now be prompted to upload files as JPEGs, this is recommended for Windows users as Apple has implemented its new HEIF and HEVC file formats)Īfter scanning the QR Code the sync will start shortly after you see the number of files to upload start to decrease. Once you see the QR code open the DroboPix app on your mobile device and scan the code. Step 6 Now that you have clicked Add, a QR code will appear on the screen. ( Note: If you want to create a new share to sync your media with, please follow the instructions at the end of this guide, otherwise select an existing share) ![]() Once you select an upload location from the drop-down menu select Add. Step 5 After selecting Add Drive you will be prompted to select a share you want your photos and videos to be backed up to. Step 4 Once installed select Configure from the DroboPix menu and select Add Device (Note: this may take up to a few minutes to install). ![]() From the menu that appears on the right side find DroboPix under Drobo Apps, open it up and select Install. Step 3 Select Drobo Apps from the left menu. Step 2 Select your 5N, 5N2 or your B810nfrom the All Drobo option on the left. We also have a cool short video for your viewing pleasure: DroboPix Video Step 1 Start by opening Drobo Dashboard Question: How do I install DroboPix? Answer:įollow these easy to install steps outlined in our DroboPix User Guide. Question: What is required to install DroboPix? Answer: Drobo 5N, Drobo 5N2 or Drobo B810n Latest version Drobo Dashboard and Firmware: Lastest iOS Mobile App: IOS Mobile APP from iTunes GENERAL INFORMATION: Question: What is DroboPix? Answer: DroboPix app allows you to easily and automatically upload your photos and videos from your Android or iOS device to a NAS Drobo. ![]()
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